Birmingham hospitality. Connected.
BHC BOS
Business Operating System
One system for the whole hospitality business — your people, guests, service, menus, rooms, events, finances, premises, safety and growth. Built around Birmingham’s venues, teams and communities.
Complete-system vision, with an illustrative restaurant demo. Wider business areas are proposed coverage, not live services.
People & workforce
Support your team from recruitment to the end of each shift.
Compliance & control
Keep responsibilities, records and operational checks visible.
Food, drink & menu development
Shape the offer, protect quality and keep every dish and drink commercially viable.
Accommodation & stays
Coordinate the complete stay, from room availability to checkout and housekeeping.
Event & catering delivery
Turn a confirmed event into a well-run experience, on site or away from the venue.
Premises, equipment & utilities
Look after the physical business, from the lease to the last piece of equipment.
THE WHOLE BUSINESS, NOT JUST THE TILL
Every part of running a hospitality business
From recruitment and recipes to leases and licences. From a room booking or wedding enquiry to waste collections, cash flow and expansion. Explore all 20 connected business areas — a complete scope shaped around how you trade.
Marketing & growth
Get discovered, fill quieter periods and turn first visits into lasting relationships.
Explore this areaDaily operations
Coordinate the front of house, the kitchen, the bar and every shift.
Explore this areaCustomers & guest portals
One relationship with every guest, before, during and after their visit.
Explore this areaFinance & profitability
Understand what you earn, what you spend and what you keep.
Explore this areaBookings, events & sales
Bring tables, rooms, private hire and event enquiries into one commercial view.
Explore this areaPeople & workforce
Support your team from recruitment to the end of each shift.
Explore this areaStock & purchasing
Control ingredients, drinks, consumables and the suppliers behind them.
Explore this areaCompliance & control
Keep responsibilities, records and operational checks visible.
Explore this areaInsights & business planning
See the whole business, not disconnected figures from separate systems.
Explore this areaFood, drink & menu development
Shape the offer, protect quality and keep every dish and drink commercially viable.
Explore this areaAccommodation & stays
Coordinate the complete stay, from room availability to checkout and housekeeping.
Explore this areaEvent & catering delivery
Turn a confirmed event into a well-run experience, on site or away from the venue.
Explore this areaPremises, equipment & utilities
Look after the physical business, from the lease to the last piece of equipment.
Explore this areaSustainability & responsible business
Reduce waste, use resources wisely and make progress measurable.
Explore this areaAccessibility & guest experience
Make Birmingham hospitality welcoming across different needs, languages and occasions.
Explore this areaSecurity & business continuity
Prepare for disruption and protect guests, staff, premises and trading.
Explore this areaTechnology, data & connections
Bring the business together without losing control of its information or existing tools.
Explore this areaOwnership, strategy & expansion
Support the decisions and responsibilities behind a resilient hospitality business.
Explore this areaTransport & service logistics
Move people, products and equipment reliably around Birmingham and beyond.
Explore this areaBirmingham & the Collective
Make local collaboration part of how your business grows.
Explore this areaBIRMINGHAM HOSPITALITY COLLECTIVE
One City. One Industry. One Voice.
The Collective brings hospitality people together to make Brum louder, prouder and busier. Its focus on a positive voice, an inclusive community and measurable action provides the local context for BHC BOS.
Loud & Proud
Collective representation so Birmingham hospitality is heard.
One Community
Open, inclusive and ego-free — operators, allies and supporters together.
Make It Happen
A bias to action, measurable wins and getting things done.
BHC’s website highlights work on the Food & Drink Tourism Strategy and representation on policy, talent and costs. BHC BOS is the proposed operational system; these Collective activities are not software services.
Meet the CollectiveFor Birmingham’s hospitality businesses
Independent venues, neighbourhood favourites and growing groups. The complete scope adapts to how your business trades.
Restaurants & dining
Independent neighbourhood venues, destination restaurants and fine dining.
- Reservations & guest relationships
- Kitchen, menus & margins
- Marketing & repeat visits
Cafés, bakeries & delis
Coffee shops, bakeries, delis and quick-service businesses.
- Counter & direct ordering
- Loyalty & local discovery
- Stock, purchasing & cash-up
Pubs, bars & nightlife
Community pubs, cocktail bars, late-night venues and entertainment spaces.
- Tabs, drinks stock & teams
- Events & promotions
- Licensing records & profitability
Hotels & accommodation
Hotels, guesthouses, aparthotels and hospitality-led accommodation businesses.
- Rooms, rates & the complete stay
- Housekeeping, linen & maintenance
- Corporate accounts & occupancy planning
Catering & event venues
Caterers, wedding and conference venues, private-hire spaces and event operators.
- Enquiries, quotes & deposits
- Production, crews & event delivery
- Equipment, transport & job profitability
Street food, pop-ups & mobile traders
Market traders, food trucks, temporary kitchens and festival hospitality businesses.
- Pitch bookings, permissions & event schedules
- Prep, stock & mobile service
- Transport, food safety & trading costs
Leisure, culture & visitor venues
Hospitality within attractions, theatres, music venues, sports venues and members’ clubs.
- Ticketed demand & high-volume service
- Guest access, events & safety
- Concessions, teams & venue reporting
Groups & multi-site operators
Growing independent groups and operators managing more than one venue.
- Shared standards & central purchasing
- Venue-by-venue performance
- Group marketing, teams & controls
ILLUSTRATIVE RESTAURANT DEMO
See a service in motion
Explore Birmingham Bistro’s sample floor plan, table orders, kitchen tickets, bookings, stock, staff and reports. This is the restaurant starting point for a much wider business system.
Open the sample business