One business. Every moving part.

Website & local discovery

Branded venue pages, menus, local search visibility and Birmingham neighbourhood campaigns.

Proposed coverage

Social media & content

A shared content calendar, campaign planning, brand assets and approval workflows.

Proposed coverage

Email & SMS campaigns

Consent-led audiences, seasonal promotions and returning-guest campaigns.

Offers & loyalty

Member rewards, digital stamps, repeat-visit offers and campaign results.

Reviews & reputation

Guest feedback, review monitoring, response tracking and service recovery.

Campaign performance

Connect enquiries, bookings and spend to marketing activity, with channel budgets and return on investment.

Proposed coverage

Orders & point of sale

Table-side orders, modifiers, tabs and a shared view of the service.

Kitchen & bar workflow

Station queues, preparation timers, allergy notes and course pacing.

Delivery & collection

Own-site and delivery-channel order queues, collection times and commission visibility.

Opening & closing checklists

Assigned daily checks, manager handovers, issue escalation and completion records.

Proposed coverage

Maintenance & assets

Equipment registers, fault reports, planned servicing and contractor tasks.

Proposed coverage

Housekeeping & service standards

Room or venue readiness, cleaning schedules, quality checks and operational procedures.

Proposed coverage

Guest account & preferences

A proposed self-service account for contact details, preferences, consent and visit history.

Proposed coverage

Bookings & guest requests

Self-service bookings, amendments, special occasions, dietary needs and accessibility requests.

Proposed coverage

Direct ordering

Branded menu browsing, dietary filters and table, collection or delivery orders.

Rewards & gift vouchers

Loyalty balances, member offers, voucher purchases and redemption records.

Guest messages & support

Booking updates, enquiries, complaints and a consistent conversation history.

Proposed coverage

Corporate customer portal

Business accounts, event enquiries, repeat bookings, quotations and invoice access.

Proposed coverage

Payments & cash-up

Split bills, tips, payment totals and end-of-service reconciliation.

Invoicing & credit control

Customer invoices, deposits, payment schedules and overdue balances.

Proposed coverage

Purchases & supplier invoices

Invoice review, approval workflows and supplier price visibility.

Cash flow & budgeting

Income and expenditure forecasts, budgets, recurring costs and scenario planning.

Proposed coverage

Margins & management accounts

Dish profitability, labour percentages, venue comparisons and management reporting.

Accounting & payroll handover

Planned accounting connections, VAT-ready records, payroll exports and accountant access; statutory filings remain subject to setup.

Proposed coverage

Business rates, tax & funding

Track Birmingham business rates, relief application tasks, tax deadlines, grants, loans and funding documents with your advisers.

Proposed coverage

Banking, refunds & disputes

Bank reconciliation, petty cash, refunds, chargeback evidence, fraud exceptions and payment-provider settlement checks.

Proposed coverage

Tables & reservations

Booking diary, floor plans, deposits, waitlists and guest notes.

Rooms & accommodation

Proposed room availability, stay bookings, rate plans and housekeeping coordination for accommodation businesses.

Proposed coverage

Private hire & events

Venue availability, function bookings, event briefs and operational handovers.

Proposed coverage

Enquiries & quotations

Track enquiries from first contact through proposals, follow-ups and confirmed business.

Proposed coverage

Packages & deposits

Event menus, catering packages, payment milestones and cancellation terms.

Proposed coverage

Local demand planning

Plan staffing, offers and capacity around Birmingham events, exhibitions and seasonal demand.

Proposed coverage

Rotas & labour planning

Shift schedules, demand forecasts and labour cost comparisons.

Attendance & timesheets

Clock-in records, manager approvals, breaks and payroll handover.

Proposed coverage

Recruitment & onboarding

Vacancies, applicants, starter checklists and induction tasks.

Proposed coverage

Training & development

Role-specific training, qualifications, renewals and team development records.

Proposed coverage

Staff self-service

A proposed team portal for rotas, availability, leave requests and shared documents.

Proposed coverage

Tips & team communication

Tip-pool visibility, shift announcements, handovers and manager permissions.

HR, wellbeing & employee records

Contracts, right-to-work check records, probation, absence, grievances, performance reviews and confidential wellbeing support.

Proposed coverage

Agency cover & employment responsibilities

Agency bookings, overtime approvals, working-time checks, pension and wage review tasks, and fair tip-allocation records for adviser review.

Proposed coverage

Inventory & stocktakes

Stock levels, minimum quantities, counts and replenishment needs.

Recipes & menu costing

Ingredient costs, portion margins and recipe-level profitability.

Supplier management

Supplier contacts, terms, approved products and price comparisons.

Proposed coverage

Purchase orders & deliveries

Order requests, approvals, delivery checks and invoice matching.

Proposed coverage

Waste & sustainability

Waste logs, reasons, cost impact and planned sustainability measures.

Multi-site transfers

Stock movements between venues, central purchasing and group-wide product standards.

Proposed coverage

Food safety & allergens

Allergen records, temperature checks, food safety tasks and corrective actions; not a substitute for professional compliance advice.

Proposed coverage

Health & safety

Risk assessments, incident reports, inspections and follow-up actions.

Proposed coverage

Licences & renewals

Track premises documents, insurance, certificates and renewal dates.

Proposed coverage

Privacy & guest consent

Consent records, retention policies and controlled access to personal information.

Proposed coverage

Access & audit trail

Role-based responsibilities and demonstration records of sensitive changes.

Documents & procedures

A central library for policies, contracts, operating procedures and sign-offs.

Proposed coverage

Birmingham licensing & inspections

Council correspondence, food-business registration tasks, premises and personal licence conditions, pavement permissions, music permissions and inspection evidence.

Proposed coverage

Employment & consumer obligations

Responsibility tracking for tipping policies, cancellation terms, pricing information, accessibility and guest rights; qualified advisers confirm compliance.

Proposed coverage

Owner dashboard

Daily service, revenue, bookings and operational exceptions in one overview.

Multi-venue reporting

Compare sales, covers, margins, labour and guest ratings across sites.

Forecasts & targets

Trading forecasts, staffing needs, budgets and venue goals.

Tasks & improvement plans

Assign actions, owners and deadlines against business priorities.

Proposed coverage

Automations & reminders

Planned triggers for follow-ups, renewals, low stock and overdue tasks.

Proposed coverage

Connected business data

Planned integrations, controlled exports and a consistent view of customers, sales, teams and costs.

Proposed coverage

Menu & drinks development

Seasonal menus, cocktail specifications, tasting notes, version history and sign-off before launch.

Recipes, yields & portions

Preparation specifications, batch yields, portion standards, substitutions and production costs.

Proposed coverage

Dietary & allergen information

Ingredient-level allergen records, supplier updates, dietary options and prepacked-for-direct-sale labelling tasks for review.

Proposed coverage

Production & preparation plans

Prep lists, bakery production, batch cooking, shelf-life records and service quantities.

Proposed coverage

Drinks & cellar management

Cellar checks, line-cleaning tasks, keg and bottle yields, wine lists and bar quality standards.

Proposed coverage

Quality, traceability & recalls

Supplier batch records, product quality checks, recall actions and documented corrective measures.

Proposed coverage

Room inventory & rate plans

Room types, occupancy limits, availability, packages, rate rules and restrictions.

Proposed coverage

Direct & channel reservations

Stay bookings and proposed booking-channel connections, with cancellation and no-show records.

Proposed coverage

Arrival, check-in & departure

Arrival lists, registration, room assignment, guest requests and checkout tasks.

Proposed coverage

Housekeeping & linen

Room status, cleaning assignments, inspections, linen counts and laundry coordination.

Proposed coverage

Guest folios & corporate stays

Room charges, meals and extras, deposits, company accounts and consolidated billing.

Proposed coverage

Revenue & occupancy planning

Occupancy, average daily rate, revenue per available room and Birmingham conference demand.

Proposed coverage

Event briefs & running orders

Function sheets, timings, guest numbers, dietary requirements and agreed responsibilities.

Proposed coverage

Catering production & dispatch

Production quantities, packing lists, dispatch checks and off-site food-safety records.

Proposed coverage

Crew, equipment & hire

Event teams, equipment allocation, hire suppliers, setup and breakdown schedules.

Proposed coverage

Ticketing & admission

Proposed ticket sales, guest lists, capacity checks, admissions and refund workflows.

Proposed coverage

Weddings, conferences & celebrations

Client approvals, room layouts, seating plans, accommodation blocks and supplier coordination.

Proposed coverage

Event profitability & debriefs

Compare quoted and actual labour, food, equipment and transport costs; record lessons and feedback.

Proposed coverage

Property & lease records

Lease dates, landlord contacts, rent reviews, service charges and property documents.

Proposed coverage

Asset register & maintenance

Equipment locations, warranties, planned servicing, repair history and replacement budgets.

Proposed coverage

Cleaning, pest control & laundry

Contractor schedules, cleaning standards, pest-control visits and service evidence.

Proposed coverage

Energy, water & utilities

Meter readings, usage comparisons, contract renewals and unusual consumption alerts.

Proposed coverage

Safety certificates & inspections

Gas, electrical, fire equipment, ventilation and lift inspection records with renewal tasks.

Proposed coverage

Refurbishment & project works

Work schedules, contractor access, quotes, disruption planning and completion sign-offs.

Proposed coverage

Food waste & surplus

Waste by cause, cost and weight; surplus donation and redistribution partner records.

Proposed coverage

Recycling & commercial waste

Waste separation tasks, collections, contractor records, transfer documentation and used-oil disposal.

Proposed coverage

Energy & carbon reporting

Track energy, water and emissions estimates using agreed methods, with reduction targets.

Proposed coverage

Responsible sourcing

Local supplier discovery, provenance, seasonality, packaging and purchasing standards.

Proposed coverage

Community impact

Local employment, charity partnerships, volunteering, donations and community projects.

Proposed coverage

Sustainability plans & evidence

Assign improvement actions, record progress and maintain evidence for chosen accreditation schemes.

Proposed coverage

Access information & adjustments

Publish accurate access information and coordinate step-free access, facilities and reasonable-adjustment requests.

Proposed coverage

Inclusive service & team training

Service guidance, awareness training, assistance-dog procedures and inclusive guest communication.

Proposed coverage

Dietary, sensory & cultural needs

Guest requests, quieter settings, dietary preferences and appropriate team handovers.

Proposed coverage

Visitor information & languages

Venue information, transport guidance and proposed multilingual guest content for local and international visitors.

Proposed coverage

Service recovery & complaints

Guest issues, resolutions, follow-ups, refunds and recurring experience improvements.

Experience standards & checks

Guest journey reviews, service audits, accessibility actions and measurable improvements.

Proposed coverage

Incident & safeguarding records

Accidents, harassment concerns, vulnerability incidents and restricted-access follow-up records.

Proposed coverage

Door teams & late-night safety

Door-team schedules, credential renewal reminders, capacity checks and refusal or incident logs.

Proposed coverage

Emergency & evacuation plans

Emergency contacts, evacuation procedures, drills, first-aid coverage and incident roles.

Proposed coverage

Keys, access & CCTV policies

Keyholder records, access permissions, CCTV retention responsibilities and security contractor tasks.

Proposed coverage

Disruption & recovery planning

Plans for power cuts, equipment failure, cyber incidents, supplier disruption and temporary closure.

Proposed coverage

Insurance & claims

Policy coverage, renewal dates, claim evidence, losses and insurer correspondence.

Proposed coverage

Existing-system connections

Plan connections to payment, accounting, payroll, booking, delivery and hotel systems; availability depends on each provider.

Proposed coverage

Devices, connectivity & support

Terminal and printer records, Wi-Fi issues, support requests and service-provider contacts.

Proposed coverage

Data access & privacy

Permissions, retention schedules, privacy requests, processor agreements and export responsibilities.

Proposed coverage

Backups & recovery

Proposed backup schedules, restore checks, recovery procedures and ownership of business data.

Proposed coverage

Workflow automation & assisted work

Proposed reminders, document drafting, forecasting and assisted administrative tasks with human approval.

Proposed coverage

Migration & system rollout

Data-import planning, cleanup, testing, team training and staged rollout across venues.

Proposed coverage

Business plans & investment

Objectives, business cases, funding packs, investment proposals and progress tracking.

Proposed coverage

Ownership & adviser coordination

Company records, shareholder documents, board actions and accountant, legal and insurance adviser contacts.

Proposed coverage

Contracts & commercial commitments

Contract approvals, obligations, expiry dates and renewal decisions across suppliers and partners.

Proposed coverage

Group & franchise standards

Brand standards, central policies, site audits, franchise agreements and royalty reporting plans.

Proposed coverage

New venues & launch planning

Site evaluation, fit-out budgets, recruitment, licensing tasks, launch campaigns and opening readiness.

Proposed coverage

Risk & business improvement

Risk registers, mitigation owners, performance reviews and improvement programmes.

Proposed coverage

Delivery & collection schedules

Delivery windows, supplier arrivals, dispatch times and customer collection coordination.

Proposed coverage

Vehicles & driver records

Vehicle allocations, maintenance, insurance, driver checks and mileage records.

Proposed coverage

Off-site catering transport

Routes, loading lists, temperature checks, arrival deadlines and equipment returns.

Proposed coverage

City access & loading

Birmingham loading restrictions, parking, Clean Air Zone planning and event-related road disruption checks.

Proposed coverage

Guest & team travel

Arrival guidance, late-shift travel arrangements, taxi partner contacts and accessible transport requests.

Proposed coverage

Multi-venue distribution

Central kitchen dispatch, stock transfers, shared equipment and delivery confirmation between sites.

Proposed coverage

Member & business directory

Proposed profiles and discovery for participating Birmingham hospitality businesses.

Proposed coverage

Local partnerships

Partner contacts, introductions and collaboration opportunities across the city.

Proposed coverage

Shared campaigns

Plan joint promotions and coordinate participating venues and campaign assets.

Proposed coverage

Events & networking

Track local networking opportunities, attendance and partnership follow-ups.

Proposed coverage

Business support & resources

A proposed hub for guidance, useful documents and support opportunities.

Proposed coverage

Collective opportunities

Keep potential supplier partnerships, member opportunities and shared projects visible.

Proposed coverage

Tourism & city-wide demand

Track opportunities around food and drink tourism, conferences, exhibitions, sport, culture and neighbourhood activity.

Proposed coverage

Policy, talent & cost pressures

Organise local representation topics, skills partnerships and shared business challenges; official Collective activity remains separate from proposed software.

Proposed coverage